Troubleshooting
To restore a report from a backup on a client, open Reporter, click Help, click Restore Report Backup and enter the system password.
You will then b...
Wed, 16 Jul, 2014 at 10:01 AM
1) close all applications and uninstall CODE-STAT 9;
2) delete the respective Windows Physio-Control registry key:
32-bit: HKEY_LOCAL_MACHIN...
Thu, 5 Mar, 2015 at 1:02 PM
02/07/2018 - Nassau County and Indian River reported that their CAD import process was no longer working. At both agencies, looking at the services control ...
Thu, 8 Feb, 2018 at 10:46 AM
When an application update is available for Emergency-Pro the system puts down a small text file that should get deleted when you install an update. Someti...
Mon, 21 May, 2018 at 4:06 PM
Florida had rules requiring a Trauma Alert or a Trauma Alert Exclusion, but have since backed off of this requirement. To disable the check for these field...
Fri, 14 Dec, 2018 at 1:53 PM
Check your error log. If the errors are due to permissions, follow the steps outlined in the below article from Microsoft: https://docs.microsoft.com/e...
Tue, 8 Jan, 2019 at 10:53 AM
PCO files need to be associated with the Code-Stat Case View application to function properly. To Fix the file associations open the Control Panel, go to D...
Thu, 9 May, 2019 at 8:39 AM
If the database says "Recovery Pending" it's in a corrupted state, but can usually be recovered. To resolve this, run the steps outlined in th...
Tue, 2 Nov, 2021 at 1:07 PM